Refund policy
Match Empire Holdings Pty Ltd
Effective date: 1 January 2025
This Return & Refund Policy applies to purchases made through the Match with Nature website, operated by Match Empire Holdings Pty Ltd.
Our operating entities include Match with Nature Pty Ltd (Australia) and Match With Nature NA Inc (United States).
This policy should be read alongside our Terms and Conditions and Privacy Policy.
Change of Mind Returns
We may offer change-of-mind returns for eligible products purchased within 30 days, provided items are unused, unopened, in original packaging, and proof of purchase is supplied.
Return approval is required prior to sending any items.
Return shipping costs are the responsibility of the customer unless otherwise required by law.
Faulty, Damaged or Incorrect Items
Nothing in this policy limits your rights under Australian Consumer Law or applicable consumer protection laws.
If goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund.
Items Not Eligible for Return
Used products, opened products, items not in original packaging, items returned outside the approved timeframe, or products unsuitable for return due to hygiene or safety reasons may not be accepted.
How to Request a Return
Before returning any item, please contact us at support@matchwithnature.com.au with your order number, reason for return, and photos if applicable.
We will provide return instructions and the correct return address based on your location.
Return Shipping
Customers are responsible for the cost and risk of returning goods unless the item is faulty or incorrect.
We recommend using a tracked and insured service.
Return addresses may vary depending on fulfilment location.
Refunds
Once returned items are received and inspected, approved refunds will be processed to the original payment method.
Shipping costs are non-refundable unless required by law.
Exchanges
We do not offer direct exchanges for change-of-mind purchases.
Faulty or damaged items may be replaced where appropriate.
Gifts
If an order was marked as a gift and shipped directly to the recipient, approved returns may be issued as store credit or replacement.
Refunds for gifts shipped to the purchaser will be issued to the original purchaser.
Contact
Email: support@matchwithnature.com.au